Individuals or institutions can buy several accounts with lower price than our published prices, according deal with AlMosaferVIP and resell them again to their customers or employees. All accounts opened by them will be valid and have similar rights as accounts of our valued customers. It also applies the same terms and conditions declared by AlMosaferVIP , there are no exceptions, the institution or the individual must commit that any of their buyers will follow the rules otherwise the account will closed immediately. Owner of the corporate account has full responsibility and all accounts will be opened through them.

• Corporate account can pay up to 600K USD available limit but they cannot sell any of the individuals accounts less or higher than AlMosaferVIP published rate.
• Corporate accounts can buy available limit and split it into many individual accounts required. However, they have to return to AlMosaferVIP to decide the category of each account.
• AlMosaferVIP has the right to close any deal or account when any of our terms are broken. Keep it note that individual-accounts are for personal use only.
• AlMosaferVIP will send all benefits of all accounts as each account has different benefits and how to apply them on the website.

AlMosaferVIP may terminate any deal or account upon any violation.

Not all of the hotel rates are displayed on the AlMosaferVIP website are applicable for the local market where these hotels exist. In addition, some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.

You agree that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking.

This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences for which we cannot be held liable. If you do not change Client Nationality, Agency Nationality will be taken as passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.

Hotel star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However, this rating system does vary from country to country. For example, a 5* Bangkok hotel will not be the same as a 5* London hotel. AlMosaferVIP are not responsible for the hotel categories and star ratings as these have been provided to us and accepted in good faith.

Photographs and Maps are provided for information purposes only. While AlMosaferVIP strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you view the hotel website or contact the hotel directly to obtain the most recent photographs, complete information and location directions.

The customer has to pay the subscription value for his account through the available payment methods. These amounts are non-refundable and cannot be recovered from the company once the account is created, as each customer has his own account and it cannot be shared or replaced with another customer account.

The cancellation policies of each reservation made with AlMosaferVIP will be available on the website prior to confirming the booking and these policies are 100% accepted by the client when confirming them. All requests to modify and/or exonerate already confirmed reservations are not guaranteed.

During special event periods, certain dates, and early-bird type bookings, the hotel may apply a different cancellation policy, which will be communicated to you as soon as AlMosaferVIP is notified.

Any booking offering free nights or early booking savings may have restrictions. Generally, these include: No name changes, and no extension or reduction of nights. If you have booked a stay including a free night and your client cancels, the free night will not be refunded.

Any reservation, service, or last-minute product is 100% NON-REFUNDABLE regardless of any published or unpublished cancellation policy.

Refunds will be processed only through the original mode of payment.

The customer making the reservation agrees to these terms when using this site or any affiliate platform providing services. The site requires acceptance of all terms, conditions, and notices in effect at the time of reservation. Using the site constitutes agreement to be bound by this Agreement.

Please read the Agreement carefully, as it contains essential information regarding liability limitations and dispute resolution through arbitration rather than courts. If you do not agree with the terms, please do not use the site.

We reserve the right to change or amend the Agreement at any time without prior notice. Your continued use of the website signifies acceptance of any updated or modified terms. Be sure to revisit this page periodically to review the latest version of the Agreement.

Kindly note, the reservations accepted are only for members, for non-members any bookings made and paid, will not be confirmed and the payment is non-refundable.

Any complaint which cannot be resolved at the hotel must be notified to us by email with the subject message 'Complaint'. All complaints must be notified to us within 15 days of the check-out date.

A copy of the complaint must be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by AlMosaferVIP to the relevant party.

The Provider shall use its reasonable commercial endeavours to ensure the data provided in the System is accurate and updated. However, the information provided in the System has been sourced in good faith.

The Provider cannot guarantee that it is completely free of mistakes or omissions. We obtain as accurate information available from the service providers.

For any technical error of the Provider, the provider will inform the client’s customer service center in the best terms and conditions to solve the problem.

AlMosaferVIP has no control over any extra charges that a hotel may decide to implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc. Such charges must be paid directly to the hotel and AlMosaferVIP cannot be held responsible for any incidental charges passed on by the hotel.

Likewise, AlMosaferVIP has no control over any fees that a hotel may pass on for luggage storage, sauna, spa, swimming pool use and car parking fees, etc.

During the festive season, especially Christmas and New Year, some hotels impose a compulsory gala dinner. Guests must pay any supplement for the gala dinner. Our company is not always informed about gala dinner supplements, and AlMosaferVIP cannot be held responsible for any gala supplements passed on by the hotel.

The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver will be effective only if in writing and signed by AlMosaferVIP.

These terms and conditions are subject to and apply to the settlement of any dispute, claim or controversy arising out of or related to these User Conditions or any violation thereof, termination, implementation, interpretation, validity, or use of the site or service, under the laws and regulations applicable in Saudi Arabia and shall be interpreted accordingly.

This applies after the customer first submits his complaint to the service supplier (the company) and attempts to resolve it, or resorts to the competent authorities to decide the complaint.

• AlMosaferVIP reserve the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by a hotelier or local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate hotel.
• Please note that nightly room rates might increase after a confirmed amendment even if you decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.
• AlMosaferVIP are not responsible for any of the services provided in terms of cosmetic services or medical services, as the responsibility will be on doctor or the center providing the service.
• Keep in note that Account after Registration is Valid for a Lifetime & You can find the contract between you and website according your deal with our sales person in your profile (Remarks / Contracts) section
• Our company guarantees absolute discretion on any price subject to availability. Our price guarantee, by publishing promotions that are equally comparable to other sites, gives us the confidence to return any difference of amount to our customer, if another offer in the market promotes a more competitive price.

AlMosaferVIP tries to ensure that the information contained on the website is as accurate as possible. However, inaccuracies may arise from time to time. The website and/or any of its sister companies accept no responsibility for any errors in the information contained on the AlMosaferVIP website. The website contains information about the products and services AlMosaferVIP and/or any third party is offering. This information and all other material on the website are provided in good faith. By using the website, you agree and acknowledge that the website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through the website. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the website after any change is deemed to be your acceptance of the modified terms and conditions.

Our points system gives you special gifts according to the amount of points you have gained. You will find all the point details on your account once activated and you start using your account, you will earn points at all your bookings through website except flights reservations, your points will be automatically applied from the system through the loyalty bank after you complete three bookings from your account, International flights have been excluded from the loyalty bank in order to avoid conflict with the aviation companies’ loyalty program

In terms of using vouchers: - could be redeemed through your admin

• Free Ticket voucher, it’s only available for use before arrival date within 2 weeks & client has to book for 6 nights in a row in one of the selected five-star hotels.
• Free Transfer voucher, it’s only available for two persons in stander car.
• All the free gifts & vouchers won’t be used with each other, point system and free gifts couldn't be work in same booking, client could use one voucher each 14 days, and vouchers will be used in “Official” website rates as AlMosaferVIP published rates valid for point system only.
• All the booking will be made with using free gift vouchers will be on Non-refundable bases & Non-amendable.
• Free Night vouchers, it’s only available to use before check-in date within 72 hours, excluded taxes and bed and breakfast, free nights will be available on AlMosaferVIP available hotels.

We accept online payments using Visa and MasterCard credit/debit cards in USD.

If your refund are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.